Welcome to Our Generation Sales Shop at dollworldshop.com! We’re so happy you’re here. Our mission is to spark joy and inspire imaginative play for doll lovers around the world. These Terms and Conditions are here to create a clear, fair, and wonderful experience for everyone. By using our website, you agree to the following terms.

1. Our Doll World: Who We Are

Our Generation Sales Shop is an online store specializing in high-quality doll play products. We cater to children, collectors, and creative minds who love to imagine, style, and create stories with their dolls. Our website is designed to be a joyful, safe, and easy-to-use space for our global community.

2. Your Account & Responsibilities

To make a purchase, you may need to create an account. When you do, you agree to:

  • Provide accurate and current information about yourself.
  • Maintain the confidentiality of your password and account details.
  • Be responsible for all activities that occur under your account.
  • Be at least 18 years old, or have a parent or guardian’s permission to use this site.

3. Products & Services Description

We offer a delightful range of products, including:

  • Fashion Dolls, Doll Clothing, and Accessories
  • Doll Furniture, Dollhouses, and Playsets
  • Doll Carriers, Styling Heads, Play Tents, and Kick Scooters
  • Special Toys Collections

We strive to ensure all product descriptions, images, and prices are as accurate as possible. However, slight variations in color or style may occur. All prices are listed in US Dollars (USD).

4. Orders & Payment Terms

Placing an order is easy and fun! Here’s how it works:

  • By placing an order, you are making an offer to purchase which we accept by sending you an order confirmation email.
  • We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
  • Your payment is processed securely at the time of order. Your card will be charged the total amount upon order confirmation.
  • If an item is out of stock, we will notify you promptly and offer a refund or alternative solution.

5. Shipping Policy

We ship globally, excluding some remote areas and parts of Asia. Our goal is to get your new playmates to you safely and quickly!

  • Order Processing: Please allow 1-2 business days for us to prepare your order for shipment.
  • Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 days after shipment.
  • Free Shipping: Available on orders over $50 via EMS. Delivery in 15-25 days after shipment.

You are responsible for providing a complete and correct shipping address. We are not liable for packages lost or delayed due to incorrect addresses.

6. Returns, Exchanges & Refunds

Your happiness is our priority. Please see our hassle-free policy:

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unused, in their original packaging, and with all tags attached.
  • Non-Returnable Items: For health and safety reasons, we cannot accept returns on Styling Heads, opened doll accessories, items without original packaging, personalized products, or sale/clearance items (unless defective).
  • Process: Email us at [email protected] within 15 days to initiate a return. Include your order number and reason for return.
  • Refunds: Issued to your original payment method within 10-14 business days after we receive and inspect your return. Original shipping costs are non-refundable.
  • Exchanges/Damaged Items: We will gladly send a replacement for any item that arrives damaged or incorrect. Contact us immediately!

7. Intellectual Property

The magic of our brand is precious to us. All content on this site—including text, graphics, logos, images, and website design—is the property of Our Generation Sales Shop or our suppliers and is protected by international copyright and intellectual property laws. You may not use, copy, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

Our Generation Sales Shop will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim related to your order shall not exceed the total cost of the products you purchased.

We provide our products for play and enjoyment. We are not liable for any injuries or damages resulting from the misuse or improper handling of our products.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the State of Texas. Any disputes will be resolved in the courts located in San Antonio, Texas.

10. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a revised effective date.

11. Contact Us!

We’re here to help make your doll play joyful and worry-free. If you have any questions about these Terms, your order, or just want to say hello, please reach out!

Our Generation Sales Shop
Email: [email protected]
Address: 3714 Fidler Drive, San Antonio, TX 78201 USA

Thank you for choosing us to be a part of your play adventures!

Happy Playing!
– The Our Generation Sales Shop Team