Welcome to Our Generation Sales Shop at dollworldshop.com, where we bring joy to doll play adventures around the world! We know that getting your new doll accessories, furniture, or fashion dolls quickly and safely is important to you. That’s why we offer reliable shipping options and a hassle-free return policy—so you can focus on what matters most: imaginative play!
Shipping Information
We ship globally (excluding some remote areas and parts of Asia). Please allow 1-2 business days for order processing before your item is shipped.
Standard Shipping
– Carrier: DHL or FedEx
– Delivery time: 10-15 days after shipment
– Flat rate: $12.95
Free Shipping
– Carrier: EMS
– Available on orders over $50
– Delivery time: 15-25 days after shipment
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help!
Return Window: 15 days from the delivery date.
Condition: Items must be unused, in original packaging, and with all tags attached.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Styling Heads
- Opened or used doll accessories
- Items without original packaging or tags
- Personalized or custom-made products
- Sale or clearance items (unless defective)
How to Return an Item
- Contact Us: Email [email protected] within 15 days of delivery. Include your order number and reason for return.
- Wait for Approval: Our team will respond within 1-2 business days with instructions.
- Pack the Item: Place the item securely in its original packaging.
- Ship It Back: Send the package to:
Our Generation Sales Shop
3714 Fidler Drive
San Antonio, TX 78201 USA
Use a trackable service and keep your receipt.
Refunds
Once we receive and inspect your return (within 3-5 business days):
- Timing: Refunds are issued within 10-14 business days.
- Method: Refunds are processed to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item was defective or incorrect.
Exchanges
We’ll ship your replacement as soon as we process your return. Price differences will be refunded or charged accordingly.
Got a damaged or wrong item? Contact us immediately at [email protected]. We’ll send a replacement and provide a prepaid return label if needed.
Thank you for choosing Our Generation Sales Shop. We’re here to make your doll play joyful and worry-free!
Happy Playing!
The Our Generation Sales Shop Team