Welcome to the Our Generation Sales Shop FAQ page! We’re here to help you navigate your doll adventure with ease. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always ready to assist at [email protected].

Product Questions

What types of dolls and accessories do you offer?
We specialize in a wide range of high-quality doll products designed for creative play and collection. Our collection includes Fashion Dolls, Doll Clothing, Doll Accessories, Doll Furniture, Doll Playsets, Dollhouses, Doll Carriers, Styling Heads, Play Tents, Kick Scooters, and curated Toys Collections. Each item is crafted to inspire storytelling and imagination.
Are your products suitable for all ages?
Our products are primarily designed for children and collectors who enjoy fashion dolls and imaginative play. We recommend checking the age recommendation on individual product pages to ensure the item is appropriate for the intended user.

Shipping & Delivery

Where do you ship to?
We are proud to ship internationally to share the joy of creative play with a global community! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. You can check if your region is eligible during the checkout process.
What shipping options do you offer?
We offer two convenient shipping methods to ensure your order arrives safely:
  • Standard Shipping (via DHL or FedEx): Cost is $12.95. Delivery occurs within 10-15 days after dispatch. It’s a great balance of speed and affordability.
  • Free Shipping (via EMS): Available on all orders over $50. Delivery occurs within 15-25 days after dispatch. Perfect for larger orders like doll playsets or furniture.
How long does it take to process and ship my order?
We want to get your treasures to you as quickly as possible! Orders are typically processed and prepared for shipment within 1-2 business days. You will receive a confirmation email with tracking information once your package is on its way.

Returns & Exchanges

What is your return policy?
We want you to be completely delighted with your purchase. If you are not satisfied for any reason, we accept returns within 15 days of delivery. Please contact our customer service team at [email protected] to initiate a return, and we will guide you through the process.
Who pays for return shipping?
For details regarding return shipping costs, please contact our customer service team at the time of your return request. We will be happy to provide you with all the necessary information.

Payment & Account

What payment methods do you accept?
To make your checkout experience smooth and secure, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal.
Is my payment information secure?
Absolutely. We use secure encryption technology to protect your personal and payment information. Your data safety is our priority.

Contact & Service

How can I contact customer service?
Our friendly customer service team is here to help you! You can reach us via email at [email protected]. We strive to respond to all inquiries promptly.
What is your company address?
Our Generation Sales Shop is located at:
3714 Fidler Drive, San Antonio, US 78201

Thank you for choosing Our Generation Sales Shop to be a part of your storytelling adventures. We are committed to inspiring creativity and fostering joy through play!

Happy Playing!
The Our Generation Sales Shop Team